2017-2018 Academic Catalog 
    Feb 05, 2023  
2017-2018 Academic Catalog [ARCHIVED CATALOG]

MSIT 3420 - I.T. Operations

IT Operations doesn’t just mean desktop support. Some operations teams control the security systems protecting nuclear power plants, while others manage the paths to billions of dollars at the stock exchange. This course investigates the high-energy, often rebellious, and sometimes anti-social aspects of information technology operations to discover the most effective ways to lead these complicated teams and their highly skilled professionals toward success.
24/7 schedules, BOFH, and constant paging make leading an information technology operations team complicated at best. This course investigates the focus, drive, and passion that make IT operations the heart of any technology company and how you as a leader can understand, guide, and motivate the skilled engineers that keep the worlds computer systems running.