2017-2018 Academic Catalog

Apr 20, 2024

2017-2018 Academic Catalog [ARCHIVED CATALOG]

MSIT 3330 - Customer Relationship Management

Devoted to a specific topic unique for each semester and instructor. Summer 2014 Customer Relations Management This course examines customer relationship management (CRM) as a key strategic process for organizations. Composed of people, technology, and processes, effective CRM optimizes the selection or identification, acquisition, growth and retention of desired customers to maximize profit. Anyone interested in being an architect of CRM within his or her organization, or responsible for the development of any major aspect of CRM will find this course beneficial. CRM discussions and projects will address both organizational customers (B2B) and consumers/households (B2C). This course is designed to give the students an understanding of the theoretic and practical issues related to Customer Relationship Management (CRM) and Data Analytics as they are used in business today. Spring 2015 Digital Forensics This course is intended to provide students with knowledge and understanding of computer, network and OS forensics. It will also provide students with the theoretical foundation on techniques and methods needed for the extraction of information from digital devices. Students will gain exposure to the spectrum of available computer forensics procedures to ensure court admissibility of the evidence, as well as the legal and ethical implications as a result of the process will be covered on both Unix and Windows systems with different file systems.

Anticipated Terms Offered: varies